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Published By: Clarabridge     Published Date: Dec 03, 2013
The purpose of this white paper is to provide a five step “roadmap” that organizations can use to transform their marketing organization into a Center of Customer Experience Excellence.
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clarabridge, optimizing customer experience, voice of the customer, customer engagement, data source, voc program, customer behaviors, operationalize voc
    
Clarabridge
Published By: Clarabridge     Published Date: Dec 03, 2013
The purpose of this white paper is to provide organizations with a four step roadmap that details how organizations can use VoC to make Product Management more customer-centric and significantly increase the odds of consistently delivering products that are successful in the marketplace.
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clarabridge, customer behaviors, social media program, interacting with customers, product and service problems, respond quickly, customer satisfaction, customer loyalty
    
Clarabridge
Published By: RSA Security     Published Date: Oct 24, 2013
Starting with a foundational set of data management and analytic capabilities enables organizations to effectively build and scale security management as the enterprise evolves to meet Big Data challenges.
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rsa, emc, big data, security, security analytics, scale, security management
    
RSA Security
Published By: Genesys     Published Date: Oct 16, 2013
The existing upgrade paths from legacy PBX and ACD suppliers make it difficult for contact center executives to contemplate the future of customer service on their own terms. If your ACD-based contact center has become a road block for adding capacity or adding channels such as social media and mobile, you might want to think about making the switch to a SIP-based contact center solution. SIP delivers two important advantages over legacy switching: 1. SIP is based on open standards, so you can choose hardware and software that is best suited for your environment. 2. SIP’s capability extends beyond voice to new media types such as mobile, social media and video. SIP-based contact centers provide a roadmap to sophisticated features without the complexity and expense of traditional proprietary ACDs. Learn more about how to build the next-generation customer service platform.
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contact center, customer service, social media, mobile, sip, technology solution, technology
    
Genesys
Published By: Conductor     Published Date: Aug 20, 2013
Unsure of whether your organization should consider investing in an SEO platform? Curious to see if companies achieve significantly better natural search results from SEO technology? Read this case study to see how Searchlight, an enterprise SEO platform empowered HSN, Inc. a $3 billion multi-channel brand, to experience dramatic natural search results and maintain it's position as one of the top-10 most trafficked e-commerce sites. HSN's successful SEO milestones included: 1) Boost Page One Rankings by 24% 2) Design and create an actionable SEO roadmap 3) Seamlessly share deep natural search insights across 10 departments compared to none before
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seo, -ecommerce, search engine optimization
    
Conductor
Published By: Oracle     Published Date: Aug 15, 2013
This e-book draws on the insights of independent researchers, Oracle Human Capital Management (HCM) product and industry experts, and Oracle HCM customers. It aims to provide both inspiration and practical roadmaps to simplify workforce management, build the best talent, and help HR leadership make a major contribution to their companies’ overall success.
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driving, hcm, oracle
    
Oracle
Published By: Oracle     Published Date: Aug 09, 2013
This e-book draws on the insights of independent researchers, Oracle Human Capital Management (HCM) product and industry experts, and Oracle HCM customers. It aims to provide both inspiration and practical roadmaps to simplify workforce management, build the best talent, and help HR leadership make a major contribution to their companies’ overall success.
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driving, hcm, oracle
    
Oracle
Published By: Teradata     Published Date: Jul 30, 2013
This paper examines the obstacles that make interactive customer management a challenge for many insurance carriers. It describes how they can create a more customer-centric business by using a sophisticated analytics platform to uncover valuable insights into their business and provides concrete examples of specific areas where insurers gain value. The adoption of a customer-centric approach need not be accomplished all at once. Rather, it can be managed and self-funded by following a roadmap that delivers incremental capabilities and revenue.
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insurance policies, integrated data warehousing, interactive customer management, customer management, insurance carriers
    
Teradata
Published By: Hewlett-Packard     Published Date: Jul 24, 2013
Isolating application problems can be challenging in highly virtualized or cloud environments. This paper offers a roadmap to optimize application performance management with a pragmatic, phased approach that goes beyond monitoring and focuses on support for composite applications, SOA, and ERP applications.
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application performance, apps, soa, erp, applications, cloud
    
Hewlett-Packard
Published By: Genesys     Published Date: Jun 10, 2013
SIP-based contact centers provide a roadmap to sophisticated features without the complexity and expense of traditional proprietary ACDs.
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session initiation protocol, sip, acd automatic call distribution, contact centers, voice, technology, customer service, solution
    
Genesys
Published By: Conductor     Published Date: May 29, 2013
A Roadmap for Technology Purchasers
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conductor, seo, marketing, natural search, seo solution, seo platform
    
Conductor
Published By: IBM     Published Date: Apr 23, 2013
When an unpredictable economy brings sudden shifts in revenues, costs, and profits, Software solutions can give Finance the ability to anticipate and adapt. But Finance needs the help of IT. Specifically, Finance needs the help of inspiring IT Managers who can lay out the roadmap that will take Finance from the automation of discrete processes to the broader task of transforming the business to compete successfully in a challenging global economy.
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finance, operations, change management, enterprise
    
IBM
Published By: Blackberry     Published Date: Mar 12, 2013
Find out about innovative tools for Enterprise Mobility Management (EMM) including BlackBerry® Enterprise Service 10, and get all the details on the BlackBerry® software and services roadmap.
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innovative tools, emm, blackberry 10, enterprise service 10, software and services road map
    
Blackberry
Published By: BlackBerry     Published Date: Mar 11, 2013
Find out about innovative tools for Enterprise Mobility Management (EMM) including BlackBerry® Enterprise Service 10, and get all the details on the BlackBerry® software and services roadmap.
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blackberry 10, vision and roadmap, enterprise vision, enterprise service 10, software, services
    
BlackBerry
Published By: GrapeCity, Inc.     Published Date: Feb 25, 2013
Since business-wide deployment of ad hoc reporting tools can be a resource-intensive process, this white paper offers five-step roadmap of evaluation steps to help fully assess the quality of the products under consideration.
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ad hoc reporting, ad hoc report designer, self-service bi, business intelligence, reporting, activereports, web-based reporting, mobile bi
    
GrapeCity, Inc.
Published By: Five9     Published Date: Jan 29, 2013
Get the contact center infrastructure that will do the very most for your organization, at the best price, by following this timely roadmap.
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contact center, call center, infrastructure, rfi, rfp, call center, contact center, cloud
    
Five9
Published By: BlackBerry     Published Date: Dec 20, 2012
This webcast features key trends in enterprise mobility, innovative tools and technology to help you, and a BlackBerry Software and Services road map.
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BlackBerry
Published By: Optify     Published Date: Aug 13, 2012
You know that generating more leads from SEO makes sense for your business, but don't you need to be an SEO guru? With the right roadmap, professional B2B marketers can master SEO and drive a sustainable flow of high-value inbound leads.
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optify, inbound marketing, b2b marketing, seo, search engine marketing, keywords, link building
    
Optify
Published By: Optify     Published Date: Aug 03, 2012
You know that generating more leads from SEO makes sense for your business, but don't you need to be an SEO guru? Not at all. With the right roadmap, resources and tools professional B2B marketers can master SEO and drive a sustainable flow of high-value inbound leads. This guide will show you how.
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b2b marketing, seo, search engine optimization, internet marketing, inbound marketing, lead generation
    
Optify
Published By: Bronto     Published Date: Jul 16, 2012
Discover how leading e-commerce brands are tapping into the popularity of social media channels in combination with the proven strength of existing channels, like email.
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bronto, marketing, email marketing, marketing campaigns, social media, customer
    
Bronto
Published By: SAP     Published Date: May 11, 2012
As information flows more freely in the business world, decisions need to be made quicker and based on sturdier data.
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smb, business intelligence, small business, benchmarking, pace framework
    
SAP
Published By: Intel Corp.     Published Date: Apr 26, 2012
Intel IT has defined an architecture and implementation roadmap for a private enterprise cloud designed. This white paper discusses best practices to follow to ensure your private cloud improves agility and IT efficiency throughout your organization.
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cloud, storage, metrics, cloud storage, intel, value, enterprise, private cloud
    
Intel Corp.
Published By: Allscripts     Published Date: Apr 19, 2012
Listen to a Meaningful Use Journey Webinar to learn about the Allscripts roadmap to achieving Meaningful Use Stages 1 and 2. To date, more than $300 million in Stimulus funds have been received by Allscripts clients. Have you received your Stimulus funds yet? Why wait?
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allscripts, healthcare, webinar, stimulus funds, stimulus incentives
    
Allscripts
Published By: IBM     Published Date: Apr 05, 2012
Your business demands that you have IT that supports more sophisticated and critical workloads and yet the future of your current Sun and HP environment is uncertain (no clear Sparc roadmap; lack of commitment to Itanium).
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ibm, technology, netezza, analytics, enterprise analytics
    
IBM
Published By: HP and Intel® Xeon® processors     Published Date: Feb 07, 2012
This white paper reveals the key steps you need to take in order to build an effective cloud computing infrastructure. Start building your cloud step-by-step today.
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cloud, utility storage, foundation, cloud, enviornment, 3par, virtual, virtualization
    
HP and Intel® Xeon® processors
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