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Published By: FICO EMEA     Published Date: Jan 25, 2019
Communications service providers (CSPs) have long recognized the potential of data analytics. Yet their early efforts to pull actionable intelligence from the oceans of data they have access to were largely unsuccessful. Many tried a 'big bang' approach to building a central repository without knowing what they wanted to do with the data in it. The arrival of artificial intelligence (AI) – its machine learning subset in particular – has changed their thinking and approach. For this Quick Insights report, we surveyed 64 professionals from CSPs around the world who are applying, leveraging and/ or planning to deploy advanced analytics in some capacity at various points across the customer lifecycle.
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analytics, artificial intelligence, customer lifecycle, insights, telecom credit lifecycle, customer acquisition, optimisation
    
FICO EMEA
Published By: F5 Networks Singapore Pte Ltd     Published Date: Jan 24, 2019
The increase of SSL/TLS traffic indicates that organizations are more and more focused on safeguarding the integrity of the data that flows through their Internet-facing applications. However, the concurrent growth of malware hidden within that encrypted traffic is cause for concern. Without visibility into your SSL/TLS traffic, you’ll have some serious blind spots in your security, and these blind spots could lead to financial losses, data breaches, and damage to your corporate reputation. That’s why it’s essential to regain visibility into that encrypted traffic and allow your malware-scanning and prevention devices to protect your apps and your network. The most efficient way to get that visibility is by orchestrating your outbound SSL/TLS traffic. With a robust SSL/TLS orchestration solution, you’ll enjoy better visibility, increased performance, and more flexibility—so you can stop worrying about hidden malware and focus on developing and supporting new apps to drive your business
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F5 Networks Singapore Pte Ltd
Published By: F5 Networks Singapore Pte Ltd     Published Date: Jan 24, 2019
The increase of SSL/TLS traffic indicates that organizations are more and more focused on safeguarding the integrity of the data that flows through their Internet-facing applications. However, the concurrent growth of malware hidden within that encrypted traffic is cause for concern. Without visibility into your SSL/TLS traffic, you’ll have some serious blind spots in your security, and these blind spots could lead to financial losses, data breaches, and damage to your corporate reputation. That’s why it’s essential to regain visibility into that encrypted traffic and allow your malware-scanning and prevention devices to protect your apps and your network. The most efficient way to get that visibility is by orchestrating your outbound SSL/TLS traffic. With a robust SSL/TLS orchestration solution, you’ll enjoy better visibility, increased performance, and more flexibility—so you can stop worrying about hidden malware and focus on developing and supporting new apps to drive your business
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F5 Networks Singapore Pte Ltd
Published By: Cyxtera     Published Date: Jan 23, 2019
Download the new white paper from Cyxtera that provides a data center evaluation checklist to ensure you cover all selection criteria as you tour various facilities.
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cyxtera, data centers, colocation, data center management, it infrastructure
    
Cyxtera
Published By: Sage People     Published Date: Jan 22, 2019
In our latest survey report, we explore the growth challenges facing businesses and HR leaders in a rapidly changing landscape. We surveyed over 500 HR leaders in leading organisations to explore their views on these challenges, and to find out how they are supporting people and leveraging people data to help them achieve their growth goals. The survey revealed that: • It’s the war for talent, again. The greatest challenges for growing companies are winning the war for talent, growing productivity and improving workforce visibility. • Fast-growth companies share common traits in the way they manage and engage their people—we call this being a People Company. • There’s a disconnect between managers and employees in terms of what being a People Company means. • Becoming a People Company is a journey, with many organisations some way from embracing all aspects. • People Science is a thing: there’s an appetite to leverage people data and analytics, but there are blockers in the way. Re
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Sage People
Published By: Mitel     Published Date: Jan 21, 2019
La question n’est plus de savoir quand, mais comment vous passerez vos communications dans le cloud. Et c’est l’un des principaux enseignements de cette seconde édition de notre enquête sur la perception du cloud par les entreprises européennes. L’adoption des solutions cloud, synonymes d’innovation pour une grande majorité des répondants, semble inéluctable. Dans un monde où la capacité des entreprises à se transformer rapidement est devenu critique, le modèle du paiement à l’usage répond à leurs attentes de flexibilité et d’innovation, particulièrement en termes de collaboration. Grace à cette enquête, nous pouvons comparer les sensibilités des responsables d’entreprise et mieux appréhender les différences culturelles et les freins potentiels en fonction des pays. Les réponses selon les pays sont souvent similaires, à quelques exceptions notables, qui sont révélatrices des différences de maturité d’adoption des solutions cloud en Europe. Si chaque pays conserve des spécificités, le S
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Mitel
Published By: Group M_IBM Q119     Published Date: Jan 17, 2019
Today, financial service companies are embracing hybrid cloud and its advantages, such as the ease of shifting production workloads and secure applications to public cloud environments. But, what is challenging is the complex regulatory landscape. 20,000 new regulatory requirements were created in 2016 alone. How can security pros ensure that controls for identity management, authentication and encryption work in both private and public clouds? Download this report for a closer look at the complexity of hybrid cloud security and 10 essential elements for compliant business operation.
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Group M_IBM Q119
Published By: Vonage Business     Published Date: Jan 15, 2019
In this eBook you’ll learn: The immediate benefits of deploying unified communication applications and platforms How UC application integration struggles can be addressed with UCaaS Why businesses are embracing game-changing technologies across UCaaS and CPaaS How adopting application programming interfaces (API) can help drive better business outcomes
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Vonage Business
Published By: Abacus Labs     Published Date: Jan 11, 2019
Artificial intelligence is no longer the stuff of science fiction. Led by advances being made in academia and Silicon Valley, computing power is growing at an unprecedented and accelerating rate. As AI becomes more prevalent in finance software, the question facing you, the finance leader, isn’t whether it will change your job, but how to prepare for its arrival. This paper is a primer designed to help you develop an AI strategy for your finance team. You’ll understand key concepts about this revolutionary technology, including how it works, why finance specifically stands to benefit, and how to apply AI in a way that returns the most value to your team.
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Abacus Labs
Published By: Hitachi Vantara     Published Date: Jan 11, 2019
Making sense of your data is one of the greatest challenges facing business today. Imagine a world where innovation and time-to-value are accelerated by AI and automation. Hitachi Vantara works at every point along the data value chain from analytics and insight, through intelligent governance to efficient, agile storage. Download this e-book to find out how to turn the business-enabling capital of the digital era into sustainable value.
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Hitachi Vantara
Published By: Intapp     Published Date: Jan 09, 2019
In what ways can your firm distinguish itself from competitorsto land new clients? Leaders at the firm could likely provide a snapshot but may not have formally articulated these qualities or implemented astrategy built around them. Firms that successfully claim their place in the market do so by considering what clients need and value. And they help business development fill its critical role by freeingcapacity—a long-standing, though not insurmountable, challenge.This ebook provides concrete tips on how you can differentiate your firm to drive growth and promote client success.
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law firm client development, law firm client development trends, better law firm client development, improving law firm client development, law firm client development problems, law firm client development issues, attracting new law firm clients, attracting new law firm clients better
    
Intapp
Published By: Epicor     Published Date: Jan 09, 2019
For some, “Industry 4.0” and “digital transformation” are synonymous—alternative terms for the fundamental business changes facing manufacturers. For others, the former refers more narrowly to a set of manufacturing technologies at the heart of a wider digital transformation.
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Epicor
Published By: Avanade DACH     Published Date: Jan 08, 2019
To compete in today’s world, business leaders are placing increased demands on IT. Unfortunately, many IT departments are not able to deliver future innovation with their current infrastructure, applications and processes. To meet these demands, IT must digitally transform the enterprise through the adoption of cloud native practices, allowing them to both optimize and transform their existing infrastructure and applications. Recent Avanade research supports this thinking, finding that 88% of senior IT decision-makers believe that IT modernization is crucial to addressing the emerging requirements of the digital business1 . On the upside, those surveyed also indicated that by modernizing their IT infrastructures they expect to deliver real business results, such as boosting annual revenue by 14%, while at the same time reducing business operating costs by 13%1 . For many, this sounds like a winning strategy but what does it mean to adopt cloud native approaches, and how does it impact
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Avanade  DACH
Published By: Zendesk     Published Date: Jan 04, 2019
O Zendesk Support te ajuda a melhorar o relacionamento com seus clientes e a fornecer uma experiência integrada. Melhore a satisfação do cliente, aumente a produtividade do agente, dimensione sua operação de suporte e gerencie melhor sua equipe. Assista à demonstração e aproveite seus esforços de suporte para beneficiar toda a sua empresa.
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Zendesk
Published By: Zendesk     Published Date: Jan 04, 2019
No mercado mundial de softwares de suporte ao cliente, a Zendesk mais uma vez é reconhecida como líder no Quadrante Mágico do Gartner de 2018 para Centros de Relacionamento com Clientes de CRM. Todos os anos, o Gartner realiza uma análise minuciosa dos prestadores de serviços no setor de aplicativos de atendimento e suporte ao cliente. O relatório do Quadrante Mágico do Gartner para Centros de Relacionamento com Clientes de CRM oferece informações valiosas para líderes de empresas em busca de soluções tecnológicas para interagir e engajar seus clientes. Novamente, a Zendesk pode ser encontrada no relatório de 2018 no quadrante Líder, que consideramos um reflexo do sucesso de nossos 125.000 clientes, incluindo empresas como Airbnb, Tesco e a Universidade do Tennessee. O ano passado incluiu um número de marcos significativos para nós, incluindo o lançamento de recursos de inteligência artificial aprimorados para autoatendimento, com uma taxa de execução que ultrapassou US$ 500 milhões
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Zendesk
Published By: Zendesk     Published Date: Jan 04, 2019
“O cliente tem sempre a razão” é uma máxima que a Zendesk leva muito a sério. O que o cliente quer? O que ele precisa? Esse é o foco de todas as atividades da Zendesk. De pequenas empresas que desejam crescer rapidamente e estabelecer suas marcas a grandes empresas que querem manter a fidelidade dos seus clientes, a Zendesk capacita corporações para que elas atendam, sem interrupções e em tempo real, a grandes bases de clientes nos canais que elas desejam, e utilizem dados e análises nas suas interações com os consumidores. Nesse ebook, você verá como organizações como a NatureBox, a Uber e a Instacart usam o Zendesk de maneiras inovadoras para criar experiências do cliente otimizadas e simples. Você aprenderá sobre: ? O fornecimento de suporte omnichannel personalizado em larga escala ? A personalização e manutenção de operações de suporte com facilidade ? O gerenciamento de fluxos de trabalho de suporte avançados para maximizar a produtividade ? A descoberta de informações sobre os c
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Zendesk
Published By: Group M_IBM Q119     Published Date: Jan 04, 2019
Digital transformation is poised to change the supply chain more profoundly than any other functional area and more dramatically than at any point in its history in terms of driving efficiency and resiliency to disruption. In the context of the challenges facing supply chains, both now and in the future, it becomes clear that the old ways of working will not suffice and that even best-in-class performance today is unlikely to be good enough in the future. It is the view of IDC that the supply chain must become a "thinking" supply chain, one that is intimately connected to all data sources, enabled with comprehensive and fast analytics, openly collaborative through cloud-based commerce networks, conscious of cyberthreats, and cognitively interwoven. According to IDC supply chain research, technology is emerging as a prime driver of change, particularly artificial intelligence, blockchain, and the Internet of Things (IoT).
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Group M_IBM Q119
Published By: Infosys     Published Date: Jan 02, 2019
Challenge: An air purifier manufacturer needed to remind customers to periodically change filters to maintain product efficiency and deliver consistent customer experience. Solution: We helped them develop a Bluetooth enabled ‘smart’ air filter, where an embedded sensor measured the effectiveness of the filter and relayed that information to an iOS or Android app. Users were alerted when filters needed replacing, and given the opportunity to buy directly through online retailers and also to subscribe to the Amazon Device Replenishment Service. Outcomes: • Increased revenue through replacement filter sales • Expected to touch 50,000 users in the first year • Integrated with Amazon Alexa for seamless digital experience • Powerful product differentiation in a crowded market
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Infosys
Published By: HP Inc.     Published Date: Dec 21, 2018
Durante mucho tiempo, las estaciones de trabajo se veían principalmente como plataformas adecuadas solo para científicos e ingenieros que necesitaban ejecutar aplicaciones, como por ejemplo de CAD/CAM. Pero en los últimos años ha surgido una amplia gama de aplicaciones que involucran, por ejemplo, distintas formas de medios digitales. La mayoría de esas aplicaciones se han implementado en PC tradicionales, principalmente porque eran de fácil acceso. Pero a medida que las diferencias de precios entre las PC y las estaciones de trabajo se han ido reduciendo, se ha hecho evidente que muchas de estas aplicaciones de medios digitales tienen mucho en común con las aplicaciones de ciencia e ingeniería. En pocas palabras, las aplicaciones de medios digitales funcionan mucho mejor y más rápido en estaciones de trabajo basadas en la última generación de x86 y unidades de procesamiento gráfico (GPU) que funcionan con Windows que en cualquier otro equipo.
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HP Inc.
Published By: Genesys     Published Date: Dec 20, 2018
Companies across the world are innovating with artificial intelligence (AI) to improve customer experience and forge deeper relationships with customers. Through surveys and interviews with 599 executives, from large and mid-sized companies across the globe, this MIT report reveals that most customer-centric firms have already deployed AI extensively in their customer-facing operations and customer experience management processes. Get the global report and regional spotlights on North America, Latin America, Europe and Asia to access complete results. Key insights include: • Nearly 90% of respondents report measurable improvements in the speed of complaint resolution; 80% note enhanced call volume processing using AI • 80% of respondents report measurable improvements in customer satisfaction, service delivery and contact center performance • In North America, 60% of the respondents believe they will deliver a 10% or more increase in customer lifetime value in the next year • Europe
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Genesys
Published By: Cisco     Published Date: Dec 20, 2018
Edison has followed the development and use of Cisco’s Application Centric Infrastructure (ACI) over the past five years. Cisco ACI delivers an intent-based networking framework to enable agility in the datacenter. It captures higher-level business and user intent in the form of a policy and translates this intent into the network constructs necessary to dynamically provision the network, security, and infrastructure services.
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Cisco
Published By: Cisco     Published Date: Dec 20, 2018
This research finds that huddle spaces deliver tremendous value to businesses, with 9 out of 10 participants stating the adoption of open space environments is increasing the need for these huddle spaces. Huddle spaces require a wide variety of technologies to enable users and the business, such as audio and video conferencing abilities, digital whiteboards and scheduling solutions. Users stated that ease of use, solution reliability, and similar technology in each huddle space is key to their productivity. But nearly 8 out 10 users shared they were frustrated with meeting room technology recently. These problems generate support calls to IT on a weekly, if not daily, basis
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Cisco
Published By: Group M_IBM Q418     Published Date: Dec 18, 2018
Digital transformation is not a buzzword. IT has moved from the back office to the front office in nearly every aspect of business operations, driven by what IDC calls the 3rd Platform of compute with mobile, social business, cloud, and big data analytics as the pillars. In this new environment, business leaders are facing the challenge of lifting their organization to new levels of competitive capability, that of digital transformation — leveraging digital technologies together with organizational, operational, and business model innovation to develop new growth strategies. One such challenge is helping the business efficiently reap value from big data and avoid being taken out by a competitor or disruptor that figures out new opportunities from big data analytics before the business does.
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Group M_IBM Q418
Published By: Dell EMC Storage     Published Date: Dec 18, 2018
La transformación de la TI es un concepto que ahora resulta aún más atractivo para las empresas que hace 12 meses. Parece ser similar a otro término actual: “transformación digital”. Pero, en realidad, una transformación digital eficaz no ocurre sin la transformación de la TI. Una empresa que se somete a la transformación de su infraestructura de TI ya no tiene que depender de tecnologías existentes rígidas, manuales y basadas en sistemas aislados. Observa un aumento en la velocidad operacional, la eficiencia, la escala y la rentabilidad de la TI, ya que se automatizan las tareas, se optimizan los procesos y se liberan los recursos. Esas mejoras en el nivel de la TI impulsan una transformación digital de mayor escala, lo que permite que la empresa prospere en la economía digital actual. Puede superar a la competencia en innovación, mentalidad y avances, lo que en última instancia le permitirá convertirse en una empresa innovadora en lugar de sufrir interrupciones. Obtenga más informaci
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Dell EMC Storage
Published By: Dell EMC Storage     Published Date: Dec 18, 2018
La transformación de la TI es un concepto que ahora resulta aún más atractivo para las empresas que hace 12 meses. Aunque este término no es sinónimo de la transformación digital, los dos conceptos están estrechamente vinculados, porque una transformación digital eficaz no puede ocurrir sin la transformación de la TI. Una empresa que transforma su infraestructura de TI ya no tiene que depender de tecnologías existentes rígidas, manuales y en sistemas aislados. Observa un aumento en la velocidad operacional, la eficiencia, la escala y la rentabilidad de la TI, ya que se automatizan las tareas, se optimizan los procesos y se liberan los recursos. Esas mejoras en el nivel de la TI impulsan una transformación digital de mayor escala, lo que permite que la empresa prospere en la economía digital actual. Puede superar a la competencia en innovación, mentalidad y avances, lo que en última instancia le permitirá convertirse en una empresa innovadora en lugar de sufrir interrupciones. Obtenga
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Dell EMC Storage
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