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Building a competitive advantage through customer experience

White Paper Published By: Genesys
Genesys
Published:  Jun 19, 2019
Type:  White Paper
Length:  18 pages

Today’s customers want fast, hassle-free, personalized interactions across channels. Global brands like PayPal, Heineken and Vodafone have embraced technology to deliver truly connected, omnichannel customer experiences.  By migrating to a best-in-class customer experience platform, they’ve been able to:

  • Meet critical business timelines with a cloud-based transition
  • Address industry-specific regulatory requirements
  • Reduce maintenance and operational costs
  • Optimize employees
  • Accelerate time-to-value and ROI
  • Improve Net Promoter Score, customer satisfaction, call resolution

Learn the four steps to plan and execute a successful, seamless migration and customer experience transformation.



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