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Tomorrows experience today: Customer Experience Excellence Report

White Paper Published By: KPMG
KPMG
Published:  Jun 06, 2019
Type:  White Paper
Length:  98 pages

Disruptive technologies are transforming our world. The challenge is to make sense of them in a way that delivers competitive advantage and a superior customer experience.

Read this report to discover:
• the four key characteristics of organisations doing this successfully
• the ‘Six Pillars’ framework for customer experience excellence
• real-world insights from global CX leaders
• insights into the state of CX in 14 different countries. 



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