> Genesys > Forrester Report: Artificial Intelligence with the Human Touch

Forrester Report: Artificial Intelligence with the Human Touch

White Paper Published By: Genesys
Published:  Jun 13, 2018
Type:  White Paper

Artificial intelligence (AI) canít replicate the human touch, but it can ease your agentsí burden by handling many simple, repetitive requests.  A new Forrester Consulting paper offers a look at the strengths and weaknesses of both AI and humans independently, yet how blending them together can give your customers the seamless end-to-end experience they expect.

See how enterprises around the world use AI to improve customer service and uncover new revenue streams, the challenges they overcame, and why a blended solution with live agents makes sense.

Download the paper to learn three key recommendations on using AI to improve agent productivity, agent satisfaction, and customer satisfaction.

Tags : 
artificial intelligence, customer service, agent productivity, recommendations

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