> CDW-Lenovo > Analyst Report: Lenovo Wins Top x86 Server Customer Satisfaction Scores
 

Analyst Report: Lenovo Wins Top x86 Server Customer Satisfaction Scores

White Paper Published By: CDW-Lenovo
CDW-Lenovo
Published:  Oct 15, 2015
Type:  White Paper
Length:  5 pages

In TBR’s 2Q15 CSAT x86-based Servers Study, Lenovo customers reported higher levels of satisfaction with their x86 servers compared to Dell and HP customers. For the 2Q15 study, TBR measured 22 customer satisfaction attributes; Lenovo was the outright leader or tied for the lead in rolling six-month mean satisfaction scores. Lenovo’s overall weighted satisfaction score, which includes sales, product, service and loyalty attributes, was 75.5 out of a possible 100, surpassing Dell and HP, which scored 73.1 and 73.3, respectively. TBR believes Lenovo’s leading satisfaction score indicates the company is meeting customer expectations in the x86 server market through high-quality hardware and consistently strong sales and services quality.  




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